Wood, like all natural materials, has inherent disparities in colour and grain pattern. The company has no control of variations caused by nature. Due to the natural variation in wood, each piece will have a variation in which it accepts the finishing process. Therefore, the position may vary. Please note the engraving colour differs per product and item. The darkness of the engraving cannot be guaranteed. Please note that these variations are part of the natural process and on placing orders with us, you are accepting these variations. Refunds will not be made due to this. The proof of artwork will be made on the order information you have provided. Should you wish to alter the design after the proof of artwork has been generated, this will incur a charge. The colour of the lining in the wooden boxes will be available as per the stock that is available at the time of order.